Britain's What's On Event Guide
Add Events Free
Monday April 24, 2017
HELP & FAQ's
Here are some Q & A's which may address your queries. If not, please
and we'll do our best to reply personally.
How do I submit an event or amend one I've already entered?
It is best you enter the events yourself, as then you can amend later if you need to. If you go to www.WhereCanWeGo.com and click Add your Events as a first-timer you'll be prompted for an email address and a confidential password. Receipt of our confirmation by immedate return email will enable you to get through to the Event Input screen and key in all your event details. There is no need to diary deletions after each event as this is automatic. If you decide to alter your event later you can do so by logging on again, and clicking Manage Events then Edit Event. You can also delete the event entirely if needs be. Your event will be displayed within 24 hours or so.
I don't know the venue postcode, can I still use the service?
The service relies on postcodes, so you can find out the postcode by using this link: http://www.wherecanwego.com/events/PostcodeHelp.aspx
Is it really free? Do all events qualify for listing?
There is no charge for a Basic Listing which includes all the basic data users will need including heading, text, date, venue address with county and postcode, ticket prices, website link, contact details etc. We just ask that you let your friends and contacts know of the service. If you want to make your entry stand out more or provide further information then you are welcome to do so by upgrading to our Premium Listing option at 4 pounds inc VAT - this is all explained as you go through the Event Entry screens. Premium Listing means you can upload more words, a linked pdf file (poster or leaflet for example), and an image. Please note that we have pretty strict rules about what qualifies and what doesn't qualify as an event, to ensure quality of results served up to users. You will see more about that later in FAQs. If you want to post an event which does not qualify for a free or Premium listing you are welcome to consider an Advertisement Listing - this gives you all the facilities of a Premium Upgrade, appearing as usual in the results, and in a highlighted box. This facility costs £10 + VAT Total £12. If you enter an event which is deemed not to qualify for free or Premium listing you will be sent an email inviting you to opt for a Advertisement if you wish to do so.
How long can an event be, and can I post well in advance?
Events can be listed at any time up to a year in advance. Events can be of up to 60 days' duration, and the system allows you to select specific dates within that range to ensure accuracy - for example if your event is open only on Wednesdays and Thursdays then click those days on the pop up menu by clicking the Select Dates button.
When will my event appear?
Your event will be listed immediately in certain local results on a probationary basis. (If this is your first event posting you will need to have responded to the system email confirming your registration details before this happens). It will then be autochecked to confirm it meets our House Rules, classified, and then placed additionally within county and other supplementary listings within a day or so. This staged process ensures checks are done before being shown in sections of the site which are visited by the googlebot and other webtrawlers, but please note that we do not moderate content, organisers take sole responsibility of ensuring the accuracy and appropriateness of what is submitted.
What about regular or on-going events? Or those with a two or more dates which are not consecutive?
You can use the select dates facility to select the actual dates of your event within the 60-day maximum. If your event spans more than 60 days please mention it in the text. The system will send you a reminder at 60 days, so you can update the entry to show the next 60 days etc. Repetitive single entries for the same event or similar events at the same venue or close by will be rejected. This avoids users seeing the same or similar entries time and again, and also has the advantage that if one date doesn't suit other forthcoming options will be shown. Please note that we do not consider invitations to book ongoing commercial activities such as guided walks, sports training sessions, coach trips, seasonal restaurant offerings, etc etc to be events and such entries will be deleted. Organisers of such activities are welcome to contact us about advertising opportunities.
My event is regular weekly one but with some different features each time - can I submit that?
If your event is much the same every week please don't just repeat similar entries time after time as this will soon annoy regular searchers - remember they get results closest first. Better to pick out a different feature of your some of your most interesting meetings - maybe a different speaker or activity for example - and highlight that in occasional listings. Repetitive single entries for the same event or similar events at the same venue or close by will be rejected.
I run a class (course) over several weeks - how can I promote that
The system rejects similar repetitive entries for the same venue. This avoids users seeing similar entries time and again if they search for a period longer than a week or so. As you go through the Add Event screens, you will see where to select a start and end date up to the maximum 60 days apart. You then have two choices: i) If your event is every day just click the every day button or ii) If your event happens one some days but not others (once or twice a week for example) simply click Select Dates; you can then simply highlight the actual dates within that 60-days on the handy pop-up calendar. Either way, the system will send you a reminder after the 60 days is up, and you can then check and update your former entry (we suggest a re-word to keep it all fresh) and then enter the dates for the next 60 day period. This system avoids users seeing the same or similar entries time and again, and also has the advantage that if one date doesn't suit other forthcoming options will be shown.
I run a club and we always welcome potential members at our meetings - can I use the service?
By all means - to avoid repetition try and pick out features of special meetings rather than say the same thing over and over again. The system rejects repetitive entries.
Are there special Club and Class listings?
Yes. The system separates out Clubs & Classes from other one-off events, there is no need to do anything different yourself. Simply enter as usual under Add Events, and use the Description to state what days you meet between the first and last dates (which can be a maximum of 60 days apart). The system will send you a reminder to keep your entry up to date when the last date has just past.
Can I link to my own website?
Yes. You'll see this as an option on the event entry screen. You can fill it in at the time you post the event details, or come back later and do so.
Can I sell tickets on-line?
Yes. You'll see where to enter the ticketing url at the time you post event details, or come back later to do so.
Can users contact me?
Email: If you enter your email address where shown as you go through the event entry screen, users will be able to contact you direct from your event entry. You will be sent such messages without the user knowing your email address, then it's up to you if you contact them directly or not. Telephone: If you enter a telephone number on your event details then this will be displayed publicly for people to call.
Can I upload a leaflet, an image, a video, or a QR code?
This facility is available if you upgrade to a Premium Listing. This costs £4 inc VAT, and provides a bold, boxed entry plus the facility to upload a linked pdf file (1Mb max), a j-peg image (max 300k), or extra words, just as you wish. You'll see further explanation under FAQ Number 25. Please note the upload option buttons will only activate after payment has been received, so you will need to log in again after you have paid.
Do I have to diary deletions after the event?
No, the system automatically removes the event at midnight on your final day.
I have loads of events coming up, is there a quick way of entering details?
The entry screens allow you to use previous venue details - this can save quite a lot of time. It may be possible to accept bulk entries in an Excel spreadsheet, but this needs special attention our end. We can either make a modest charge for this work, although in many cases we can waive the charge if you agree to link your website to ours - links help us get better known and so gets organisers more publicity. Please email us to discuss the practicalities. The spreadsheet is designed to speed up entry of six or more different events at the same venue, or of the same event at six or more different venues. The same event repeating at the same venue should be entered under Add Events in the usual way, where there is the facility to specify exact dates within a 60-day spread
Are there any rules governing what I can say?
We've established House Rules so that everyone can get the most out of www.WhereCanWeGo.com . You'll find them by clicking on the yellow bar at the bottom of the Home Page. If you are posting events or attraction information, please ensure you stick to the House Rules when doing so. If you are a user, please let us know if you feel any entries you come across infringe these House Rules. We reserve the right to remove material which we consider unsuitable for any reason, or about which one or more complaints have been received. Please note that our decisions on the suitability of content are final, and by using the service you agree to this condition. Please note that entries which include lists of keywords or other mechanisms designed to gain the attention of social networks or search engines will be deleted. Please avoid the use of hash symbols and the like. All material uploaded by you is subject to the condition that it meets all relevant data protection requirements and other legalities, complies with our House Rules, and therefore can be used by us on our site and on other event-related information services we supply at our sole discretion. Whilst reasonable care is taken no liability of any kind is accepted by the company or directors in relation to the content, operation or use of WhereCanWeGo.com Please take due note of how we define events and attractions under another FAQ heading.
Can I mention WhereCanWeGo.com on my other publicity materials?
Please do. You can click
to download our logo in PDF or JPEG format. If you would like to generate a QR code for your event and print that on your posters you can do so if you opt for the Premium Upgrade at £4 inc VAT. You'll find out more about these codes and upgrades elswhere in FAQs
Can I update or delete my entry if I made a mistake, or I need to cancel or postpone, or other circumstances change?
Yes, please keep things up to date. Simply log on again under the Add Your Event button, go to Manage Events then Edit Event, and you’ll find the option to amend Future Events. At the bottom of the page is a Delete button if you want to scrap the entry altogether. Be especially sure to delete events which you have to cancel - it is so annoying for members of the public to turn up and find nothing on. It spoils our reputation for reliability - and yours too. Please do not simply enter another event saying 'event cancelled' - this will not delete the original and will itself be deleted as a non-event by the auto-checking systems on the site.
Can I use old Event information to Submit new ones?
Yes, in two ways. Log on again under the Add Your Event tab, then:
If the old Event has passed - recall it and change the details as necessary and submit again
If the old Event has not passed and is still valid, don’t recall it for amendment as the original will disappear. You can however make use of the venue details you’ve already entered by clicking on Previous Venue in the Entry Screen - this won’t effect your earlier entries at all.
What if I change my email address?
There is an option to change account details when you log in.
I've lost my password, what can I do?
On the Login screen there is a "Forgotten your Password?" link. Click here and enter your registered email address. We'll email your password to you immediately.
What Facilities Do You Offer Organisers?
You can check all these after you logon as a registered Organiser
How do you define an Event and an Attraction?
We define them as follows: Events - dated events taking place in the UK which are open to the public. Event listings are shown in the main event listings from soon after posting until the last day of the event. (Events may be classified into up to four event types by organisers when they post details; the system automatically splits out regular Classes and Courses from other events and displays them as a supplementary listing.) Event listings are not intended to promote restaurants, party venues, fix-your-own date visitor services, village hall hire, shopping offers, dining promotions, on-line 'events' and the like - advertising options are available for such announcements. Event listings are designed to inform the public about genuine dated events they can attend. Please note that we do not consider invitations to book ongoing commercial activities such as guided walks, sports training sessions, coach trips, therapy sessions or treatments such as counselling, seasonal restaurant offerings, etc etc to be events and such entries will be deleted. Organisers of such activities are welcome to consider an Advertisement Listing - this gives you all the facilities of a Premium Upgrade, appearing as usual in the results, and in a highlighted box. This facility costs £10 + VAT Total £12. If you enter an event which is deemed not to qualify for free or Premium listing you will be sent an email inviting you to opt for an Advertisement if you wish to do so. Attractions - places to visit which are open to the public for all or a good part of the year - castles, stately homes, gardens, museums, galleries and so on. Attraction listings are unclassified, undated, and shown permanently. Please note that neither listing is intended as a promotional opportunity for restaurants, hotels offering special menus or regular theme nights, retail outlets, self-guided trails, excursions, holidays, foreign tours etc. and that all entries must comply with our House Rules which can be seen by following the link at the bottom of every page. Organisers of such activities are welcome to consider an Advertisement Listing - this gives you all the facilities of a Premium Upgrade, appearing as usual in the results, and in a highlighted box. This facility costs £10 + VAT Total £12. If you enter an event which is deemed not to qualify for free or Premium listing you will be sent an email inviting you to opt for an Advertisement if you wish to do so. The directors' decision is final in all cases, and by using or attempting to use the service you accept this.
What are the benefits of a Premium upgraded entry?
You can upgrade your event entry by paying a small sum (currently £4 inc VAT) which gives your announcement more impact. Benefits of upgrading are:
a bold, boxed entry making your event stand out in the listing.
the facility to upload a linked pdf file (1Mb max,)if you wish.
the facility to upload a .jpg image (max 300k),if you wish.
the facility to include up to 500 characters extra description, if you wish.
ther facility to link to a YouTube video, if you wish.
the facility to create and download a QR code, if you wish, which will be useful on your printed posters and fliers. (QR Codes are Quick Response Codes - black modules arranged in a square pattern on a white background which can be scanned by smart phones which then link the phone automatically to your event entry on www.WhereCanWeGo.com)
You'll see this option as you go through the event entry screens, or you can choose to upgrade later by logging on as usual: click "Manage Current Events" then "Edit Event". Please note the upload option buttons will only activate after payment has been received, so you will need to log in again after you have paid. Premium status shows from the moment you enter event detail until the final date of the event.
Please note that Premium status cannot be extended beyond the final date you chose at the time of the upgrade; if you want to apply the upgrade after that (ie to an ongoing or regular event) then a further payment will need to be made.
Can I get my event mentioned on Twitter
Our system will auotmtaically Tweet details of your event to people with Twitter accounts who have asked to be kept informed of events local to them. We send out such Tweets a couple of days before your event. You can of course Tweet to your own contacts if you wish.
Can I reinforce the publicity to a wider audience (or earlier) via a Special Announcement?
Most events in our listings have been entered using the 'Add Events Free' tab on the home page - basic entries are free, there is the chance to upgrade to Premium for £4 inc VAT. These events, whether upgraded or not, are shown on a closest first basis to where the user chooses - usually their home town or county or current location - and by date. This works really well, but on occasions it can be useful to widen the reach.
A number of organisers mentioned that they would appreciate the facility to display event details earlier and to a wider audience, to reinforce their regular event entries. An example might be the OpenHouse scheme in London where hundreds of buildings not usually open to the public threw open their doors for a day - clearly of interest to people outside London as well as within. Another example could be a charity hoping to attract participants from all over the country to a fund-raising event in Birmingham...obviously posting the event date and details in Birmingham is essential, but it would be useful if details could also be seen beforehand in Newcastle, Portsmouth, Norwich etc etc! Maybe Beach Motocross in Weymouth or a Garden Show in Peterborough - both attracting advance group bookings from people hundreds of miles away. Hence the development of Special Announcements. Special Announcements: - are displayed to all users in selected postcode regions. - are shown in prominent tinted boxes within the regular results pages. - can contain up to 1,000 characters and a small image, and a website link. - can be displayed for any length of time, irrespective of the event date. There is a modest cost for Special Announcements - far lower than you might expect for such coverage - which helps defray the cost of providing the service. Please email firstname.lastname@example.org for more details
How can we promote our permanent or semi-permanent Attraction?
In two ways: 1. You can join the listing of Attractions which appear under Search Results, again presented closest first. This is free. If you wish you can upgrade your entry to include an image, QR code, a linked leaflet or poster, a video, and enjoy the greater impact of a boxed listing. All for £8 per month inc VAT. or 2. You can post individual events in the same way as any other Organiser. Please note that we define attractions as places to visit which are open for all or a good part of the year - castles, stately homes, gardens, museums, galleries and so. It is not intended as a promotional opportunity for restaurants, retail outlets, dated excursions or tours etc.
Is searching free?
How do I search for events?
Three different search options are available:
By postcode, city, town, or village ~ closest-first On the home page, just enter what area you're interested in by full or partial postcode, city town, or village. You can also select dates if you wish. By default you'll find Next Four Weeks has been ticked already. You will also see a refine search button, click that and you'll be able to refine your search by event type if you wish. When you Click Find Events you'll find a list of events, presented on a closest-first basis by distance.
By Quick Link to any city, town, or village ~ nearby events in diary order You'll see this facility half-way down the home page. This search presents events within reasonable distance of your chosen place, in date order
By Quick Link to any county ~ events calendar by county You'll see this facility further down the home page. This search presents events on a county-wide basis within a monthly calendar.
Whichever method you chose to get to event listings, you will see various options to alter the presentation in a grey listing down the right hand side of every results page. Please be sure to check with the organiser of the event before travelling far or making arrangements of any kind, or indeed parting with any money. We rely on organisers to post details in line with our House Rules, whilst the vast majority use the service correctly it is always worth checking to be sure. If you find an event which does not meet our House Rules please let us know right away so that the entry can be removed pending further enquiry. 01491 671998 or email@example.com Whilst reasonable care is taken no liability of any kind is accepted by the company or directors in relation to the content, operation or use of WhereCanWeGo.com
How can I find out more details of events which might interest me?
Clicking on any event entry will take you to further details. If the event organiser has provided such details, you may find a telephone number or a 'Contact The Organiser' button so you can send them an email. You may also find travel directions and a map. You may even be able to buy tickets. Please be sure to check with the organiser of the event before travelling far or making arrangements of any kind, or indeed parting with any money.
Why don't I get anything of interest coming up on my search?
Because none has been posted! Please encourage any organisers you know to put their events on - there's no charge and it'll help their publicity and appeal to other searchers like you! Hundreds of events are posted every day so please visit again soon.
Can't you just email me when something of interest to me comes up?
Yes, just click on the Alert tab, give us your email address and what you're interested in and we'll let you know when suitable events are posted!
What about Attractions and Places?
You can opt to include Attractions within your listing of Events, carefully sorted closest first, if you tick the Attractions box top left of your Events results page. Please remember that Attraction entries do not include date information, as they are permanent listings, so be sure to check opening times before you travel.
What about Clubs & Classes I might want to join
You can opt to include regular clubs and classes within your main events listings by ticking the box on the top left of any search results page. Club and class listings often span a longer period than one-off events, so please be sure to check times and days with organisers before you travel.
Why are some Events on a coloured background?
These are what we call Premium Listings. If you click on them you may be able to see more details, leaflets etc
Is it safe to part with money for tickets or services etc which are featured on the site?
You should take the usual sensible precautions relating to online, postal or telephone trading. WhereCanWeGo takes no responsibility for and gives no warranty as to the honesty or integrity of organisers, promoters, or advertisers which feature on the site. Guidance of a general nature can be found at http://www.tradingstandards.gov.uk/advice/internet.cfm, or there is a downloadable leaflet at http://www.oft.gov.uk/shared_oft/consumer_leaflets/general/oft334.pdf. WhereCanWe Go Ltd accepts no liability whatsoever for any trading or transaction of any kind resulting from content on the site.
ACCOUNTS AND PASSWORDS
Do I need a password?
You will need a password to add Event or Attractions/Places, or change an Alert. We insist on a password so that we can make sure that sources are genuine
How do I get a password?
Click on either the "Add Event" or "Alert" tabs. As a first-timer you'll be prompted for an email address and you can choose your own password. Receipt of our confirmation by immedate return email will enable you to start using the service
I've lost my password, what can I do?
On the Login screen there is a "Forgotten your Password?" link. Click here and enter your registered email address. We'll email your password to you immediately.
Can I change my Password?
Yes, you'll need to use the Password you chose originally, but then you'll find the option to change your password after you've clicked the Add Event tab on the home page
How do I delete my account?
If you wish to completely delete your account, just tell us via an email to info[@]wherecanwego.com or use the
How do I pay for upgrades
Payments are by credit card or PayPal via a secure third-party system.
Is payment secure?
The only payments you make will be the ones you authorise at the time through a secure third-party service at arms length from us. There are no late or unexpected bills, commitments, invoices of any kind.
Can I print a receipt for payments made?
There is a "Payments List" option on the Organiser's Options page where you can view all your payments made and print a receipt if required
What's your VAT Number?
808 0553 41
Can I be sure you won't publicise my private or personal registration or contact details?
Yes, you can be confident that this information will be kept private between us at all times.
Will you pester me with emails after I've given you my email address
We shall send you information and updates of interest from time to time, but you can stop these if you want to by following the instructions on each one
What if I've changed my email address?
Sign in to "Add Events" and you will see an option to change your email address
WEB LINKS & DATA FEEDS
Can we exchange web links, and can I use your event data on my own website?
You are welcome to link to our site provided the material on yours is non-competitive and suitable for our family audience. We are always happy to discuss an exchange of links as well. We can often supply event data in a format you want, this can increase the appeal of your own website for your own users. You will find the options described under the Webmasters tab on the home page, the simplest options require little or no technical skill. Any data supply is covered by our standard data supply agreement which is available upon request or displayed under the Webmasters tab off the home page.
ABOUT WHERE CAN WE GO
What's the aim of WhereCanWeGo.com?
To be a comprehensive guide to what's on throughout the country. Since launch in the Summer of 2005 the service has exceeded all expectations - by june 2013 over 500,000 events of all types had been posted across the country by over 55,000 organisers. They range from the smallest village show or sale to events of national prominence - but all are listed (without fear of favour!) closest first to potentially cut down on wasted travel. WhereCanWeGo.com aims to:
Encourage people to be active and involved in their communities and interests
Provide a one-stop source of accurate, comprehensive and up-to-date family- orientated information on events, presented closest-first, by interest, by date
Allow organisers of events of all sizes the opportunity to promote their events free of charge
Remove once and for all the excuse of saying 'There's nothing to do...!' The service hopes to cover costs (eventually) by related advertising from Google and upgrades; event entry is - and always will be - free of charge just as searches are. Two other benefits:
Posting events as early as possible helps avoid clashing arrangements nearby.
WhereCanWeGo.com's search facility means visitors to every area (on holiday, staying with friends, re-locating etc) can check what's on as easily as they can every week near their own homes.
Who's behind it?
WhereCanWeGo.com was founded in 2004 by John South, an IT consultant, and Kimble Earl, a marketing specialist. The service was launched publicly in the summer of 2005 after a year or so of research and development. Says Kimble: "We all know the feelings: Saturday turns out wet and the family is bored. We're on holiday and have a free day. It's a quiet moment in half-term and we just want something interesting to do. We want to plan our long weekend away. Until now finding out what is on within sensible travelling distance is a problem. Local newspapers - if to hand - may only have limited information from local event organisers who pay for advertising space. National newspapers and magazines are so expensive to advertise in that only the largest of the large can afford to feature in their columns. Tourist Information Centres - when open - are helpful but only have limited time to spare for telephone callers. Trawling the web is time consuming and frustrating - with endless outdated or irrelevant information and far from complete; there's plenty of detail on specialist sites, but it's a question of finding them… WhereCanWeGo.com seeks to solves the problem. It's Britain's on-line, comprehensive what's on diary - developed as a service to the community. It needs the support of users and event organisers to be a success - we want every event to be on board!"
Event Listings and Searches are free - so what's in it for you?
We hope in time that revenues from Google advertising and upgrades will mean that we break even, and start to recoup some of our start-up costs. In the meantime it's been great fun setting up the service and talking to so many Organisers and Users who love the idea and are as keen as we are to make it work for everyone.
Have you got a Facebook page for Organisers?
Here is the WhereCanWeGo Facebook page