Frequently asked questions
-Is there seating?
Yes, there are seats for everyone in a theatre-style. Arrive early to have the most options as seating is unallocated.
-Can I bring kids?
Hidden Jazz Club events are not recommended for kids, however there is no age restriction at this venue.
-Is food/drink served?
The venue bar serves a range of alcoholic & non-alcoholic drinks. Bar snacks such as chocolate bars & ice cream are available, but we recommend getting proper food before the event.
-Is the venue fully accessible?
Yes, the ground floor is fully wheelchair accessible, with a lift servicing the other floors. If a companion ticket is required, please email robin@hiddenjazzclub.com.
-Is there an interval?
Yes.
-Is there a cloakroom?
No.
-How can we find out who’s playing?
We regularly announce lineups to our newsletter subscribers. Please visit the Hidden Jazz Club website and sign up to our mailing list to be kept in the loop :)
-My plans have changed. Can I get a refund or reschedule?
Tickets cannot be refunded after purchase. Hidden Jazz Club will endeavour to accommodate any changes for those who cannot attend for reasons outside of their control by exchanging tickets for alternative dates whereupon those are available. Please contact robin@hiddenjazzclub.com to administer this. Any request to amend dates must be given no less than 72 hours before the start time on the purchased ticket. Ticket holders are also welcome to forward tickets to friends for any events they cannot attend themselves.