Fri 21 Feb 25
Friday 21st February, from 5.45-8pm
Manor Lodge Care Home, Manor Road, Chelmsford CM2 0EP
A national care watchdog has given a Chelmsford care home its highest seal of approval, with inspectors commending the home for its well-led and caring service.
The Care Quality Commission (CQC) awarded Care UK’s Manor Lodge, on Manor Road, a second consecutive ‘outstanding’ rating – the highest achievable – following its latest inspection of the home.
As well as being rated ‘outstanding’ overall, Manor Lodge was specifically recognised for its quality levels of care and for being well-led.
The comprehensive inspection evaluated the home across several key areas, including safety, responsiveness and leadership – with Manor Lodge’s safety being upgraded to ‘outstanding’ from ‘good’, and both its responsiveness and effectiveness retaining the previous rating of ‘good’. The result reflects the hard work of team members striving to maintain the highest standards in all aspects of care.
The team at Manor Lodge were praised for having created a ‘culture of openness, empathy, and inclusion’ by involving families in care planning and tailoring activities to reflect people's interests and cultural backgrounds, such as hosting religious festivals. The home was also commended for delivering person-centred care that ‘meets and often exceeds the needs of the people they support’, with families describing Manor Lodge as ‘warm, welcoming and attentive’.
Inspectors noted that the team works together to make dining experiences engaging and meaningful for residents. For example, during a mealtime, six team members sat with people at different tables, chatting and creating a warm, inclusive atmosphere.
Manor Lodge will be celebrating its new rating with a party on Friday 21st February, from 5.45-8pm...
